Managed Security Solutions

Managed Detection and Response

Advanced threats can always challenge and evade legacy network security technologies like firewalls. With our managed detection and response service, we Identify network intrusions which requires full monitoring of all traffic as it enters and leaves your network, as well as how it traverses your network internally.

Managed Detection and Response

Service Overview

Quickly Track & Respond To Suspicious Activity In Your Network Traffic

Our security operations team uses the latest network monitoring and intrusion detection (IDS) technologies to track suspicious traffic inside your network, and quickly determine malicious intent. This service is known as Managed Detection And Response. When a malicious presence is identified, containment processes are in place to nullify the threat before any harm is caused.

Advanced threats can always challenge and evade legacy network security technologies like firewalls. Identifying network intrusions requires full monitoring of all traffic as it enters and leaves your network, as well as how it traverses your network internally. This is a necessity for any security team, making it possible to spot suspicious activity such as lateral movements during data exfiltration and the proliferation of malware.

The Definitive Guide To SOCaaS

As cyber threats become increasingly common and sophisticated, organizations are struggling to maintain a sufficient level of security and compliance.


Bricata delivers powerful network understanding, threat detection, and threat hunting capabilities in a tightly-integrated, seamless platform built for ease-of-use, deployment, and management.

The table below sets forth the methodology utilized by MegaplanIT’s security engineers and analysts in triaging, evaluating, and addressing customer problems related to the functionality of Bricata products. Classification will be determined at MegaplanIT’s sole discretion based on factors, including input obtained from the customer.

Problem affects time-critical applications with production work substantially degraded. Software is completely unusable and no known workaround is currently available. The affected system is a necessary component of the customer’s production process.
Software significantly impaired such that customer’s key business processes cannot be conducted and no known work-around is currently available.
Software is functional; however there is minimal impact to the customer’s ability to use the software for production purposes.

Response Expectations

In the event that an error is discovered in Bricata’s software that causes the software not to operate in conformance with the published specifications or applicable documentation, the customer must provide a reasonable description of the problem or error to MegaplanIT’s support team and propose a classification of the severity based on the problem classification table above and all additional data as specified herein. MegaplanIT will acknowledge the notice with a ticket number (“ticket”) and make commercially reasonable efforts to assign appropriate assets to resolve the problem as specified in the response expectation table.

The following Response Table specifies response targets that will be assigned to a customer problem at each step of the process, based on the severity classification assigned to the problem. MegaplanIT will use commercially reasonable efforts to resolve customer tickets in the estimated time frames set forth below.

Tier 1
Tier 2
Tier 3
One Hour
Continuous effort
Continuous business-day effort
Four- to six-hour response time
Continuous business-day effort
Worked on a time-available basis
Response by next business day
Worked on a time-available basis
Worked on a time-available basis

Tier 1

Involves the acknowledgment of a customer’s problem and the initiation of the information gathering process.

Tier 2

Involves active problem resolution. The goal of the problem resolution process is to provide relief from the reported problem, as quickly as possible, through a temporary patch, correction, or work-around, and thereafter, to identify and provide a durable solution.

Tier 3

Involves ongoing problem resolution. MegaplanIT will use commercially reasonable efforts to identify and provide a durable solution.

Key Benefits of MegaplanIT's Managed Detection And Response


Enriched Network Metadata


Perfect-Fidelity Smart PCAPs


Stateful Anomaly Detection


Network Metadata-to-PCAP Linking


AI Binary Inspection for Zero-Day File Inspection


Open APIs for Sharing with Other 3rd Party Tools


Deep Packet Inspection Signature Matching


Context-sensitive Auto-generated Queries


Intuitive GUIs and Expert-system Workflows


Received Prioritized Alerts


Packet Dropping


Hash Generation and Forensic Evidence Export

Unleash The True Power Of Your Managed Security Solutions

Our 24/7 Security Operations Center provides always-on threat hunting and investigation capabilities and a member of our team is always available to answer your questions and address any security concerns. Best of all, you get full visibility of your threat landscape, so you can see active threats against your environment in real-time.

Industry Leading Certified Experts

Managed Security, Managed Compliance, and Security Consulting all under one roof make us the leader in asset protection.